General Terms and Conditions (GTC)
WiWi Events & Services GmbH
1. Scope and general provisions
1.1 These General Terms and Conditions (GTC) apply to all services provided by WiWi Events & Services GmbH (hereinafter "the Operator") to consumers (B2C) and businesses (B2B).
1.2 By making a booking or reservation, entering the premises or taking part in the services offered, the customer accepts these GTC as binding.
1.3 These GTC also apply where no further explicit reference is made to them.
1.4 Deviating agreements or ancillary arrangements are only valid if confirmed by the Operator in writing or by email.
2. Description of services and subject matter of the contract
2.1 The Operator provides leisure and event services, in particular:
- the rental of premises
- the running or provision of interactive games and group activities
- the use of equipment provided (e.g. tablets, game materials)
- the sale of drinks and goods
2.2 Use is limited in time and takes place within the scope of services booked in advance or used on site.
2.3 The activities offered are exclusively leisure activities whose outcome does not predominantly depend on chance. They do not constitute gambling within the meaning of the applicable legal provisions.
2.4 Workshops, training sessions or events run by external partners or partner companies are not carried out on behalf of the Operator. The Operator provides the premises only and accepts no liability whatsoever for the content, organisation or delivery of such services.
3. Booking and conclusion of contract
3.1 Consumers (B2C)
3.1.1 Consumers may book in advance (via the online booking system, by email or by phone) or on site without a prior reservation ("walk-in").
3.1.2 For advance bookings, the contract is concluded as soon as the Operator confirms the booking in writing or by email. The Operator is entitled to request payment of the invoice amount directly at the time of online booking or by prepayment.
3.1.3 For walk-ins, the contract is concluded when the services are actually used on site. Payment is settled after use has ended.
3.1.4 Payment is settled after use has ended and covers all services consumed, in particular:
- use of the games
- drinks
- shop products
3.1.5 The Operator is entitled to collect a reasonable security deposit before use begins, in particular for the provision of equipment.
3.2 Businesses (B2B – advance bookings)
3.2.1 Bookings by businesses are made by phone or email.
3.2.2 A contract is only concluded once:
- the booking has been confirmed in writing, and
- a down payment of 50% of the total price has been made within the deadline set.
3.2.3 If payment is not made within the deadline, the Operator is entitled to cancel the reservation without further obligation.
3.2.4 The Operator reserves the right to decline bookings without giving reasons.
3.3 Prices and payment terms
3.3.1 All prices are stated in euros.
3.3.2 For consumers, prices include statutory VAT.
3.3.3 For businesses, prices may be stated net of VAT.
3.3.4 The Operator is entitled to request:
- down payments
- prepayments
- security deposits
zu verlangen.
3.3.5 The full invoice amount is due immediately upon provision of the service or as individually agreed.
3.3.6 In the event of late payment, the Operator is entitled to charge statutory default interest and reminder fees.
3.3.7 Recht zur Sperrung: 3.3.7 Right to block access: Until all payment claims arising from the contractual relationship have been settled in full, the Operator is entitled to block booked dates, tickets or digital access codes, without the customer being entitled to any compensation.
3.3.8 Promo codes and discount offers: Promo codes, discount codes, voucher codes and other price promotions can only be redeemed during the booking process. Subsequent application, crediting or cash payment after a booking or payment has been completed is excluded.
Unless expressly stated otherwise, promo codes cannot be combined with other discount offers.
3.3.9 Exclusion of certain bookings: Promo codes and discount offers apply exclusively to regular private bookings (B2C). In particular, they do not apply to company events (B2B), exclusive bookings of the entire venue, individual group offers or other special terms, unless expressly confirmed otherwise in writing by the Operator.
3.3.10 Misuse of promo codes: The Operator reserves the right to cancel bookings made with promo codes that have clearly been used improperly or without entitlement, or to charge the difference to the regular price.
4. Cancellation terms (for advance bookings)
4.1 Cancellations must be made in writing or by email.
4.2 Unless individually agreed otherwise, the following cancellation fees apply to all advance bookings (B2B and B2C):
- more than 14 days before the booked date: free of charge
- 14 to 5 days before the booked date: 50% of the total price
- 5 days to 24 hours before the booked date: 75% of the total price
- less than 24 hours before, or no-show: 100% of the total price
4.3 Down payments already made will be retained accordingly.
4.4 The customer is entitled to prove that no loss, or a lower loss, has been incurred.
4.5 Goodwill arrangement for consumers (B2C): By way of derogation from the cancellation fees under section 4.2, consumers (B2C) are entitled, up to no later than 48 hours before the agreed date, to request a one-time, free-of-charge rescheduling or the conversion of the booking value into a voucher instead of a chargeable cancellation. For cancellations made less than 48 hours before the booked date, the regular fees under section 4.2 apply without exception.
5. Right of withdrawal
5.1 The services offered are leisure services provided on a fixed, agreed date.
5.2 In accordance with § 11 FAGG (Austrian Distance and Off-Premises Contracts Act), there is therefore no right of withdrawal.
6. Terms of participation and conduct
6.1 All participants are required to:
- follow the instructions of staff at all times
- behave in a way that does not endanger themselves or others
- use the facilities and equipment provided properly
6.2 Participants will receive a safety and usage briefing before use begins.
6.3 Participants are required to comply with these instructions.
7. Exclusion of participants
7.1 Participants may be excluded in particular if:
- safety instructions are not followed
- they are impaired by alcohol or drugs
- other participants are endangered
- facilities are damaged
- their behaviour is grossly inappropriate
7.2 The Operator is entitled to exclude participants from use without refund.
8. Health and personal responsibility
8.1 Participation is at participants' own risk.
8.2 The activities offered may involve physical exertion, movement and dexterity.
8.3 Each participant is responsible for correctly assessing their own state of health.
8.4 Participation is not recommended for persons with health restrictions.
9. Minors
9.1 Minors may only take part under supervision.
9.2 The duty of supervision lies exclusively with the parents or legal guardians or accompanying supervisors.
9.3 The Operator does not assume any duty of supervision.
10. Liability of the Operator
10.1 The Operator is only liable for damage caused by intentional or grossly negligent conduct.
10.2 Liability for slight negligence is excluded to the extent permitted by law.
10.3 Liability for personal injury remains unaffected.
10.4 No liability is accepted for items brought onto the premises, in particular valuables.
10.5 Liability for indirect damage, consequential loss or loss of profit is excluded to the extent permitted by law.
11. Liability of participants
11.1 Participants are liable for all damage they cause.
11.2 In the event of loss of or damage to equipment provided:
- the security deposit may be retained in full or in part
- any further damage may be charged separately
11.3 Any damage must be reported immediately.
12. Valuables and personal belongings
12.1 No liability is accepted for personal belongings.
12.2 Personal belongings are kept at the owner's own risk.
12.3 Participants are advised not to bring valuables.
13. Late arrival and schedule
13.1 Booked game and event times are fixed. Participants are required to arrive at the venue in good time before the agreed start time (we recommend 15 minutes before the start) to ensure a punctual start and the necessary safety and usage briefing.
13.2 If the customer arrives late for reasons within their own responsibility, the remaining usage and game time will be reduced by exactly the length of the delay. The game time cannot be extended beyond the booked time slot, so as not to disrupt subsequent operations and third-party bookings. In this case, there is no entitlement to a price reduction, refund or alternative date.
13.3 Delays demonstrably caused by the Operator or its staff shall not be borne by the customer. In such cases, the agreed game time will be provided in full. If this is not possible in an individual case due to subsequent bookings, the customer will be offered, at their choice, either a pro rata partial refund of the price or a free alternative date.
14. Cancellation or interruption by the Operator
14.1 The Operator is entitled to cancel or interrupt services for good cause.
14.2 Good cause includes, in particular:
- technical faults
- safety risks
- force majeure
14.3 In such cases, the Operator will provide:
- an alternative date, or
- a refund.
14.4 Any further claims are excluded.
15. House rules
15.1 The Operator exercises its right to enforce house rules on the premises.
15.2 Participants who break the rules may be asked to leave the premises.
15.3 In this case, there is no entitlement to a refund.
16. Copyright
All content, in particular texts, images and videos, is protected by copyright.
17. Website content
The Operator does not guarantee that the content is accurate, complete or up to date.
18. Liability for external links
The Operator accepts no liability for the content of external websites.
19. Data protection
The separate privacy policy on the website applies.
20. Final provisions
20.1 Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
20.2 Where the customer is a business, the exclusive place of jurisdiction for all disputes arising from or in connection with this contract is the court with subject-matter jurisdiction in Vienna.
20.3 Should any provision be invalid, the validity of the remaining provisions shall remain unaffected.
20.4 The GTC valid at the time of booking apply.
